Ms. Benson joined the Risk Management Department of Diversified in June of 2012. As Claims Consultant, Crystal will serve Diversified clients in a day-to-day claims management role.
Ms. Benson’s claims advocacy position includes claims reserve management, experience modifier management, work hardening and early return to work programs. Crystal will monitor and negotiate large, complex Property, Liability and Workers’ Compensation claims with insurance company and independent claims adjusters. As a client advocate, she will also assist with information exchange between the contractors or Occupational Medicine teams, insurance adjusters, employee claimants and the client contacts. This daily claims management provides tighter reserves control, more proactive reputational risk management with all affected parties and, in the case of a workers’ compensation claim, earlier return to work and expense reductions.
Prior to joining Diversified Insurance Solutions, Crystal was a Financial Analyst and Claims Processor for a national insurance company. She was an integral part in compiling, analyzing and controlling company finances, expenses, budgeting and trend exploration. Crystal demonstrates a high level of customer service philosophy and connects the client’s need with solutions only found through detailed trend analysis.
Crystal has an Associate Degree in Marketing from Waukesha Area Technical College and her Bachelor of Science degree in Business Administration from Cardinal Stritch University. She and her husband, John, reside in Hartland where she enjoys cooking, reading, running, and kickboxing.